Privacy policy
Your enquiries and your data
Last updated: 7 October 2026. Information under Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018.
1. Controller
BOAT ADVENTURE TENERIFE SLU, Tax ID B42833228, trades as Tenerife Boat Booking. Postal address: Marina del Sur, pantalanes 2 y 5, Las Galletas, 38630 Las Galletas, Arona, Santa Cruz de Tenerife, Spain. Privacy contact: boatadventuretenerife@gmail.com.
2. Data, purposes and legal bases
- Enquiries and quotes: contact details and trip information you choose to send, used to answer and prepare a proposal. Legal basis: pre-contractual steps at your request.
- Confirmed bookings: identification, contact and billing data needed to manage the service. Legal basis: performance of the contract.
- Legal obligations: information needed for applicable tax, accounting and maritime safety requirements. Legal basis: legal obligation. Passenger data is requested only where necessary for the service or an applicable requirement.
- Marketing: this version does not collect newsletter subscriptions. If introduced, the legal basis and an easy unsubscribe method will be explained.
3. Current enquiry form
Date, guest count and duration fields prepare a message in your browser. They are not sent to this catalogue’s own database. Continuing opens WhatsApp; we receive the enquiry only if you send the message. The private whale-watching page includes an external Bókun calendar loaded when you select “Check availability & book”. Information entered in that calendar is handled through Bókun, separately from the WhatsApp enquiry form. Do not enter identity documents or banking details in these fields.
4. Recipients and providers
Information may be shared with competent authorities where legally required. Providers needed for communications, hosting or service management may also be involved under the appropriate roles and safeguards. WhatsApp and your email provider apply their own policies. Personal data is not sold.
Before public launch, the actual providers, their roles and any international transfer destinations and safeguards must be documented. The private whale-watching page uses a Bókun calendar. The page does not request its script until you activate it. Activation connects your browser to Bókun, which receives technical connection data and information you enter during booking. Payment providers and applicable safeguards must be verified before public launch.
5. Retention
Enquiry data is kept as needed to handle the request. Contract, billing and other legally required data is retained for applicable statutory periods and, where necessary, to address liabilities, then deleted or restricted as appropriate. No universal five- or six-year maximum applies to all processing.
6. Your rights
You may request access, correction, deletion, objection, restriction and portability where applicable by email or post. Where processing relies on consent, you may withdraw it without affecting prior lawful processing. Further identification is requested only when necessary to verify identity.
You may complain to the Spanish Data Protection Agency. This version does not create advertising profiles or make automated decisions with legal effects.
7. Required information
Only information necessary for each purpose will be requested. Without essential information, we may be unable to handle an enquiry or booking. This policy will be updated to reflect any new integrations.
Our calendar and payments
The calendar uses the boat, option, date, departure time and number of guests. When payments are enabled, it retains a booking reference, amount, payment status and accepted terms version to manage your booking. Card details are entered with Stripe, our payment provider, and are not stored on this site. A WhatsApp enquiry does not hold a boat or confirm a booking. Do not submit identity documents or health information through these forms.