Terms and cancellations
Before confirming your trip
Last updated: 7 October 2026.
1. Contracting company and scope
These terms concern boats and experiences marketed under Tenerife Boat Booking by BOAT ADVENTURE TENERIFE SLU, Tax ID B42833228. Customers must have legal capacity to contract and receive the terms before accepting a booking.
2. Enquiries, price and confirmation
A WhatsApp enquiry does not hold availability or confirm a booking. The private whale-watching page provides access to the Bókun booking process. Review availability, the total price and terms there before confirming. Confirmation will be provided through the agreed channel once the quote is accepted and the required deposit or payment is made.
Prices are in euros. The quote will state the total including applicable taxes, and any skipper, fuel, extra or deposit costs. Optional charges require acceptance. RIB Medline III is €150 per hour, confirmed by the owner; other displayed rates require confirmation for your chosen date.
3. Weather and safety
Trips depend on sea conditions and the skipper’s decision. If the company or skipper cancels a trip because weather conditions prevent safe navigation, the customer may choose between rescheduling, subject to availability, or a 100% refund of the amount paid for the cancelled service, regardless of how far in advance the cancellation is communicated.
4. Customer cancellation
- 72 hours or more before departure: voluntary customer cancellation incurs a charge of 20% of the contracted price; 80% is refunded when the service was paid in full. If only an advance was paid, the charge is deducted up to the amount paid, with no automatic extra charge.
- Less than 72 hours before departure: general voluntary customer cancellations are non-refundable.
Notice is measured against the scheduled departure time stated in the booking. These terms are subject to applicable exceptions and the customer’s statutory rights. If the company or skipper cancels due to weather, section 3 applies, with no 20% deduction.
The company policy provides no refund for failure to attend at the confirmed time and meeting point, without prejudice to applicable statutory rights. Meeting points depend on the boat: not every departure is from Pier 5 at Marina del Sur.
For bookings through a platform, consult the terms attached to that booking and use its designated request channel. These terms do not retrospectively change existing bookings.
5. Bareboat hire and documents
Bareboat hire requires qualifications, the vessel, the cruising area and applicable conditions to be checked. Deposit, fuel, handover, return and other specific conditions must be detailed before payment. No licence-free hire is offered.
Fuel for all bareboat hires: full-to-full. The boat is supplied with a full fuel tank and must be returned full, as received at the start of the hire. The customer pays for the fuel used.
6. Safety, conduct and the environment
Passengers must follow the skipper’s safety instructions. Littering, feeding wildlife and disturbing its behaviour are prohibited. Applicable restrictions in protected areas must be respected. Wildlife sightings and access to a specific cove are not guaranteed.
If conduct endangers people, the vessel or the environment, the skipper may take necessary measures, including ending the trip. Financial consequences will be determined by the circumstances, validly agreed terms and law, without automatically removing all customer rights.
7. Withdrawal rights
Statutory withdrawal differs from contractual cancellation. Article 103.l of Spain’s consumer protection law provides an exception for certain leisure services on a specified date or period. Its application will be explained before contracting. A fourteen-day period is not automatically granted or excluded for every product.
8. Contact and complaints
Email boatadventuretenerife@gmail.com with your booking reference and request. You may also contact +34 611 499 184 or Marina del Sur, pantalanes 2 y 5, Las Galletas, 38630 Arona, Tenerife, Spain.